American express Apple pay Diners club Discover Google pay Jcb Master Paypal Shopify pay Venmo Visa

Remote Opens but Won't Close Garage

May 01, 2020

How to get your garage remote to open and close door

The problem is usually either due to a blocked path between the sensors, dirty safety eyes, loose wires at the sensors or at the motor head, bad sensors, or bad motor control board. The transmitters (remotes) will not work to close the garage door if any of these issues are present. Also, try unplugging the garage door opener and re-plugging the unit back into the outlet.

Steps to solve the issue:

  • Check alignment on sensors
  • Clean Sensor eyes
  • Check for damaged wiring
  • Make sure wires are all connected well at motor and sensors
  • Unplug motor and let it rest for a few minutes before replugging and test again
  • Clear memory on motor and reprogram everything new
  • Replace motor control board

To erase the memory on your unit follow this:
Pressing and holding the PROGRAM SWITCH button for 10 seconds
will erase all transmitters from memory. The STATUS light and overhead light will flash 3 times indicating a successful erase operation.

Motor control for Quantum, Classic Drive, and Prodrive Model Wayne Dalton Motors:


image
image




Blog posts

How to get your garage remote to open and close door
Remote Opens but Won't Close Garage

May 01, 2020

Having trouble with your remotes only opening but not closing your garage door? Here are some common reasons why that may happen.

View full article →

Torquemaster Spring Frequently Asked Questions
Torquemaster Springs - Top FAQs

March 27, 2019

These are the most frequently asked questions we receive about torquemaster springs and replacement installation.

View full article →

How to Order Garage Door Springs
How to order Garage Springs

March 27, 2019

First thing you need to do is determine which type you have. We have a step by step guide to help you find the correct springs for your door here.

View full article →